MetaDay AI Ltd — Refund Policy
Last Updated: 25 October 2026
1. Overview
This Refund Policy explains when and how you can obtain a refund for credits purchased on the MetaDay platform. It forms part of, and should be read together with, our Terms & Conditions.
2. Unused Credits Are Refundable
You may request a refund for credits you have purchased but not yet used, directly from the in-app billing page (Settings → Billing → Payments → "Ask for refund"). When a refund of unused credits is approved:
- The original charge is reversed to your original payment method, and
- The corresponding unused credits are removed from your balance.
Refunds are issued to the original payment method. It can take 5–10 business days for the reversal to appear on your statement, depending on your bank or card provider.
3. What Is Not Refundable
- Credits that have already been consumed (for example on AI calls, enrichment, outreach, or other credit-consuming features).
- The portion of any purchase corresponding to Services already accessed or delivered.
- Amounts where a refund would breach applicable law, or that relate to fraudulent or abusive activity.
4. Subscriptions
Recurring subscription fees are billed according to the plan you selected. Subscription charges are handled separately from credit purchases and are not processed through the in-app credit-refund flow. For any question about a subscription charge, contact us at info@metaday.ai.
5. How to Request a Refund
- Go to Settings → Billing → Payments.
- Find the payment you want refunded.
- Select "Ask for refund". Eligible unused-credit payments are reversed automatically; other requests are routed to our team for review.
You can also email info@metaday.ai for help with any refund question.
6. Your Statutory Rights
Nothing in this Refund Policy limits any non-waivable rights you may have under applicable consumer-protection law.
7. Changes
We may update this Refund Policy from time to time. The "Last Updated" date above reflects the current version.
8. Contact
MetaDay AI Ltd
Registered in England & Wales, Company No. 17076816
128 City Road, London, EC1V 2NX, United Kingdom
info@metaday.ai