MetaDay AI Ltd — Terms & Conditions

Last Updated: 2 November 2026

1. Company Information

These Terms & Conditions ("Terms") govern your access to and use of the MetaDay platform, website, and related services. "MetaDay", "we", "us", or "our" refers to:

MetaDay AI Ltd

Registered in England & Wales, Company No. 17076816

Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom

Contact: info@metaday.ai

2. Scope of Services

These Terms apply to:

• The MetaDay website (the "Website")
• The MetaDay platform (the "Platform")
• All AI systems, tools, workflows, and features (the "Services")

The Website is informational only. The Platform provides an AI-powered talent acquisition system designed to support recruitment workflows. MetaDay is not:

• An employer
• A recruitment or staffing agency
• A broker or intermediary between employers and candidates
• A decision-maker in hiring processes

All hiring decisions are made solely by Users.

3. Acceptance of Terms

By accessing or using the Services, you confirm that you:

• Have read and understood these Terms
• Agree to be legally bound by them

If you do not agree, you must not access or use MetaDay.

4. Eligibility & Accounts

To use MetaDay, you must:

• Be at least 18 years old
• Have the legal capacity to enter into a binding agreement
• Provide accurate, current, and complete information

You are responsible for:

• Maintaining the confidentiality of your credentials
• All activities under your account
• Any actions performed by users you authorize

MetaDay reserves the right to suspend or terminate accounts with inaccurate or misleading information.

5. User Conduct & Responsible Use

5.1 Legitimate Hiring Use Only — You agree to use MetaDay solely for legitimate, good-faith recruitment purposes. You must not:

• Conduct fake or misleading interviews
• Collect candidate data without intent to hire
• Use the platform for experimentation that harms candidates
• Engage in spam or mass unsolicited outreach in violation of applicable laws

5.2 Respectful & Professional Communication — You agree to:

• Treat all candidates and users respectfully
• Avoid harassment, discrimination, or offensive behavior
• Maintain professional hiring standards

5.3 AI Usage Responsibility — MetaDay provides AI-powered capabilities, including interview agents and automation tools. You acknowledge and agree:

• You are fully responsible for all prompts, inputs, and instructions
• You are responsible for all outputs generated and how they are used
• AI outputs may be inaccurate, incomplete, or biased

You must ensure that all use of AI is lawful, ethical, and non-discriminatory.

5.4 Data Usage & Compliance — You agree that:

• Personal data is used only for legitimate recruitment purposes
• You will not export, resell, scrape, or reuse candidate data outside permitted use
• You will comply with all applicable laws, including GDPR and data protection regulations

Violation may result in immediate suspension, data deletion, or legal action where applicable.

6. Talent Responsibilities

Talent users agree to:

• Provide accurate and truthful information
• Not misrepresent identity, experience, or credentials
• Maintain updated profiles

MetaDay does not independently verify all user-submitted information and makes no guarantees regarding accuracy.

6A. Candidates Invited to a Next Step After Applying Through a Job Board

If you applied for a role through a job board and the employer invites you to a next step on MetaDay:

• Your application stays valid exactly as you sent it. Taking part in a next step is free, and skipping it does not affect your application.
• The employer decides about your application. A person sets the rules and makes the hiring decision, and AI steps are disclosed before they start.
• The account you create is your own. We don't share your details with other employers, and you can delete your account at any time.
• Applying to another role later is a new application that you choose to send to that employer.

7. Verification Disclaimer

MetaDay may provide verification tools and workflows. However:

• Verification is facilitated, not guaranteed
• MetaDay does not certify or guarantee authenticity
• Responsibility for verification decisions lies with Users

8. Credits, Payments & Usage

8.1 Credits System — MetaDay operates on a usage-based model:

• "Credits" represent units of consumption
• Different actions consume different amounts of credits
• Credits are prepaid and non-transferable

8.2 Expiration — Unless otherwise stated, credits do not roll over and may expire at the end of the billing cycle.

8.3 Payments — Payments are processed via third-party providers. You agree to provide valid billing information and pay all applicable fees, taxes, and charges. Prices are as shown at checkout. Failure to pay may result in suspension of Services.

8.4 Refund Policy — Credits that have already been used, and the portion of any purchase corresponding to Services already accessed, are non-refundable. UNUSED credits may be refunded in accordance with our Refund Policy — you can request a refund of unused credits directly from the in-app billing page. See the Refund Policy for full details.

8.5 Cancellation & Renewal — You may cancel within fourteen (14) days of your order for a full refund of amounts not yet consumed. After that 14-day window, cancellation and renewal are governed by your Specific Terms (the plan or offer you accepted), including any minimum (initial) term, any continuation term that applies after it, the renewal notice period, and price. Where you accepted Specific Terms, those Specific Terms prevail over these general terms to the extent of any conflict. Absent Specific Terms, subscriptions are month-to-month and may be cancelled at any time effective at the end of the current billing period.

8.6 Taxes (VAT) — All prices and fees stated by MetaDay, including any subscription price, are exclusive of VAT and any other applicable taxes, duties or levies. VAT and such taxes are added where required by law and are payable by you in addition to the stated amounts.

For AI Recruiter and Enterprise plans, cancellation terms are determined specifically for each contract and are shown to you for your agreement before you add a payment method.

9. AI & Automation Disclaimer

MetaDay provides AI-powered execution tools, not decision-making systems. You acknowledge that:

• AI outputs are probabilistic and may contain errors
• AI does not replace human judgment
• MetaDay does not provide legal, HR, or hiring advice

All hiring decisions and outcomes are your responsibility.

10. Intellectual Property

All rights, title, and interest in the Services remain with MetaDay. This includes software and infrastructure, AI systems and models, and workflows, logic, and design. You may not copy, reproduce, or distribute; reverse engineer or attempt extraction; or use the platform to build competing products.

10A. Copyright and Takedown

If you believe content on MetaDay infringes your copyright or other rights, email info@metaday.ai with: the content and where it appears, the right you hold, and your contact details. We review every notice and remove or disable access to infringing content where appropriate. We may suspend accounts that repeatedly infringe the rights of others.

11. Confidentiality

Users agree not to disclose platform functionality, proprietary workflows, or AI behavior or outputs in a way that harms MetaDay.

12. Data & Privacy

Use of MetaDay is subject to our Privacy Policy. By using the Services, you consent to data processing as described.

When a Customer uses MetaDay to process candidate data, including applications its job boards send to its MetaDay inbox, the Customer is the controller of that data and MetaDay processes it on the Customer's behalf as processor, under the data processing terms of the Customer's agreement (GDPR Art. 28). The Customer confirms it may share that candidate data with MetaDay for this purpose.

Data Processing Agreement. These Terms incorporate our online Data Processing Agreement at https://app.metaday.ai/dpa, which applies when MetaDay processes personal data for a Customer. You accept it by accepting these Terms, and no signature is needed. Signed Data Processing Agreements are available on Enterprise plans only. If a Customer has a contract signed by both parties that contains its own data processing terms, those terms apply to that contract instead.

People found through sourcing. MetaDay AI Ltd is the controller of its sourcing database.

Contact lookups: you decide, we carry out. A contact lookup runs only when the Customer asks for it, by a push or a run it set up, with the settings it chose, for its own workspace. The Customer is the controller of those contact details, and MetaDay carries out the lookup on the Customer's behalf as processor. The Customer is also the controller once it contacts a person, or processes their data for one of its roles. From then on the Customer answers for that contact, for what it tells the person, and for its hiring decisions.

Our providers. Profile and contact data in MetaDay comes from providers, including Bright Data, People Data Labs, FullEnrich and Hunter. The Customer uses it under MetaDay's agreements with those providers.

How lookups may be used. The Customer uses a lookup only to introduce real work to that person. Where the Customer uses MetaDay for sales, only for real sales of its own product. No spam. The Customer checks the law where the person lives, not where the Customer is, and carries that duty.

The Customer's promise. The Customer warrants that it has a lawful basis for what it asks MetaDay to do, and that it follows these rules.

Export. The Customer can export its people from MetaDay. An export is then the Customer's own data, and the Customer is responsible for it.

Deletion requests from candidates. The Customer instructs MetaDay to handle a candidate's request to delete their personal data on the Customer's behalf: MetaDay verifies the person's email, deletes their data from the Customer's MetaDay workspace and informs the Customer by email. If the Customer must keep a record for a legal reason, it tells MetaDay within 3 working days of the notice.

Each party is responsible for its part. MetaDay answers for running the service and for its own database. The Customer answers for what it decides and does. Nothing in these Terms removes a person's rights or a regulator's powers.

13. Limitation of Liability

To the maximum extent permitted by law, MetaDay shall not be liable for hiring decisions or outcomes, candidate suitability or performance, data inaccuracies, or indirect, incidental, or consequential damages. Total liability is limited to the fees paid by you in the previous 12 months. Nothing here limits liability that cannot be limited by law.

14. Indemnification

You agree to indemnify and hold MetaDay harmless from any claims arising from your use of the platform, your hiring decisions, or your misuse of data, including a contact lookup used unlawfully or for spam. This does not cover MetaDay's own breach of these Terms.

15. Termination

MetaDay may suspend or terminate access if you violate these Terms, engage in unlawful activity, or misuse the platform.

16. Governing Law

These Terms are governed by the laws of England & Wales. All disputes shall be subject to the exclusive jurisdiction of UK courts.

17. Updates

We may update these Terms at any time. When a material change to these Terms or the Data Processing Agreement takes effect, we tell Customers in the app. Continued use after that constitutes acceptance of the updated Terms. A contract signed by both parties changes only as that contract says.